5 - 13 Years
We have a very urgent opening for Technical Support Engineer – Monitoring Team In one of the USA base it company at Gurgaon haryana.
MNC helps organizations adopt complex communications solutions with confidence. We combine the industry’s deepest knowledge of telecommunications and self-service applications with award-winning testing and monitoring solutions to ensure our customers realize the promise of their technology investments. MNC is the only company with expertise that spans the evolution of these advanced technologies across multiple markets – from testing in R&D labs through monitoring service provider networks. For over a decade, thousands of quality-conscious network equipment manufacturers, service providers and enterprises worldwide have trusted MNC to reduce the time and cost of integrating new technologies into existing environments.
MNC is looking for a Technical Support Representative to join our team. Duties consist of technical end-user support to solve difficult, highly technical issues with the hardware and software used to monitor TDM and VOIP devices for service providers.
• Provide 1st through 3rd level technical support for customer’s and field technicians questions and issues regarding product installations, everyday use, and configuration
• Manage problem resolution from start to finish
• Write technical notes and knowledgebase entries
• Gather information for escalation of more complex issues
• A strong focus on customer satisfaction and improving existing processes and programs a must. This position will collaborate with Development, Sales, and Implementation Services. Other duties as assigned.
Education / Skills and Experience Required:
• Top-notch communication, organization, and telephone technical support skills are essential
• The ability to work as part of a team with a total commitment to customer service/satisfaction
• Outstanding customer service attitude is an absolute must
• Ability t
|Industry||IT Software - Network Administration, Security|
|Work Experience||5 - 13 Years|
|Qualification||Other Bachelor Degree|
|About Company||it is a MNC company|
|Contact Person||Mithil shah|
|Address||A/4 neelaknth apertment ,b/h vishram nagar , gurukul road, Memnagar|