Delivery Head

11 - 25 Years

Delhi, , Gurgaon, North Delhi

Job Description

10+yrs experience in:

Leading organizations of 20+ people
Strong understanding of DevOps model
Engineering Profile:
Previous success building and developing high-performance DevOPs driven engineering teams in dynamic agile environment
Hands on experience Design, building and maintaining of full application stack
Solid understanding of public/private Cloud platforms
Understanding of software architecture and software development skills
Excellent Communication and interpersonal skills and ability to work well with geographically distributed teams
Support Profile:
Understands support metrics and requirements
SLAs, CSAT/NPS, support productivity levels, expertise heat-maps, etc.
Strong customer facing skills, tireless customer advocate, able to translate “Voice of Customer” to technical requirements
Strong leadership, mentoring and motivational skills
Prior experience working in and managing a matrix organization
75% Engineering operations management, Support operations management:

Support Management:
Ticket escalation management
24x7 staffing rotation and scheduling
Meetings with support management to discuss current and future state
Engineering Management
Provide technical leadership and oversight of implementation and deployment planning, system integration, quality assurance and sustainable technical solutions
Own delivery of Engineering team
Participate in Day to Day scrums/operations meetings
Work with and manage rotating pool of Devops Engineer to empower SW Engineering to deliver faster services in production
Lead improvement efforts with DevOps
Review, mentor, coach and develop team members
Focus on security, performance and compliance
20% Office Management

Working with office admin to address any local office related issues
Meetings with engineering support management regarding office/HR/general admin related issues

Salary 10 Lac To 25 Lac P.A.
Industry IT Software - System Programming
Work Experience 11 - 25 Years
Qualification Other Bachelor Degree

Key Skills


Company Profile

Company Name

Aarna consultancy

About Company it is job placement consultancy
Email ID